• Ordered today = delivery within 48 hours!
  • Delivery possible on monday to saturday
  • Free shipping from £ 40,-
  • Free Returns
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Customer service

Buying a solution to generate energy yourself is not a daily activity. Most customers have a lot of questions about these solutions. To help you with the orientation, you can find the most frequently asked questions and the corresponding answers on this page. Perhaps we can already answer your question there. Can't find the answer to your question? Do not hasitate to contact our customer service for advice or to answer your questions. Our customer service is available on working days from 7:30 - 16:00 via mail, phone, chat and Facebook..

Our customer service is there for you!

Shipping information

Fast delivery
For each product in our shop you can see the stock status. Most of the items we have plenty in stock. If you place your order on a workday before 5.00PM, we will ship your order at the same day. The estimated date of delivery is 2 – 3 working days depending on the location the order is shipped to.

Reliable delivery
Once your order has left of our premises, our carriers DPD or UPS are responsible for properly and on-time delivery of the package. We want the best for our customers and have therefore consciously chosen for reliable carriers. After your order has been shipped, you will receive a shipping confirmation with tracking code via email that allows you to track the package. On the day of delivery you will also receive an e-mail with a time window up to one hour precisely. The driver does everything he can to deliver within the time window.

Shipping costs
For orders with an order value above £ 40,- shipping in the UK will be free of charge. When the order value is below £ 40,-, the shipping costs will be £ 6,95.

OUR CARRIERS IN THE UNITED KINGDOM

Need advice?

Our customer service is available at
Mon till Fri 07:30 - 16:00
by phone: +44 (0)20 ­3808 9836
During customer serivce opening times, it is possible to chat with an employee.
You can follow us via Facebook but you can also leave us a message. Our customer service provides quick response within opening hours. If you send a message after our opening hours, you will definitely receive a message the next (business) day.
Of course you can also send an email to
customer-service@solarpowersupply.co.uk