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Home Privacy Policy

Solar Power Supply

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Privacy Policy

About our Privacy Policy

Solar Power Supply cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This Privacy Policy applies to the use of the website and the services provided by Solar Power Supply. The commencement date for the validity of these conditions is 23 July 2018, with the publication of a new version the validity of all previous versions is canceled. This Privacy Policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.
If you have any questions about our Privacy Policy, please contact our contact person for privacy matters. You will find the contact details at the end of our privacy policy.

ABOUT THE DATA PROCESSING
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

WEB FORMS
On our website you will find a number of web forms where we ask you to enter personal data, such as your (company) name, address, e-mail address, web address and (mobile) phone number. We only use this information for the purpose for which you provided it.

TRANSACTIONAL E-MAILS
If you place an order in our webshop, you will receive a number of e-mails concerning the status of your order. Our shipping partner (Montapacking) receives your e-mail address from us to keep you informed of the progress of the delivery.

CLIENT MANAGEMENT AND INVOICING
Our customer data is stored in the CRM of our web shop software and then only used for administrative purposes.

E-MAIL
We use CloudVPS servers for our non-commercial e-mail services. All e-mail traffic is confidential and not transparent to the processor.

WEB HOSTING AND DATABASE
Solar Power Supply uses the services of CloudVPS to host the website. This is a trusted service provider based in the Netherlands. All data that you make available to us via our website are stored (temporarily or not) on the CloudVPS servers. CloudVPS has applied the necessary security techniques and it is forbidden for the processor and his employees or auxiliary persons under the agreement between the processor and Solar Power Supply to see data or to make them available to third parties, unless they are obliged on the basis of a statutory regulation. The processor periodically makes backups of the stored data. The same guarantees and conditions apply to these backups.

Purpose of data processing

GENERAL PURPOSE OF PROCESSING
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your data will be shared with third parties in the following cases:

MAILCHIMP
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for their own purposes. At the bottom of every e-mail, sent automatically via our website, you will see the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share this information with third parties.

MONTAPACKING
If you place an order with us, it is our job to have your package delivered to you. We use the services of Montapacking for the execution of the deliveries. It is therefore necessary that we share your name, e-mail address and address details with Montapacking. Montapacking uses this information only for the purpose of executing the agreement. In the event that Montapacking engages subcontractors, Montapacking also makes your details available to these parties.

DPD
We use the services of DPD for the execution of deliveries and returns. It is therefore necessary that we share your name, e-mail address and address details with DPD. DPD uses this information only for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also provide your data to these parties.

UPS
We use the services of UPS to perform the deliveries. It is therefore necessary that we share your name, e-mail address and address details with UPS. UPS only uses this information for the purpose of performing the agreement. In the event that UPS engages subcontractors, UPS also makes your data available to these parties.

TRUSTED SHOPS
We collect reviews via the TrustedShops platform. If you leave a review via TrustedShops you are obliged to provide your name, place of residence and e-mail address. TrustedShops shares this information with us so that we can link the review to your order. In the event that we invite you to leave a review, we will share your name and e-mail address and information regarding your order with TrustedShops. They only use this information for the purpose of inviting you to leave a review. TrustedShops has taken appropriate technical and organizational measures to protect your personal data. TrustedShops reserves the right to use third parties for the provision of services, for which we have given TrustedShops permission. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which TrustedShops engages third parties.

LIVECHAT
For the provision of an online helpdesk we use the services of LiveChat. LiveChat processes technical data to be able to offer the service. This data is stored within the European Union. LiveChat is an American company that complies with the AVG and the American Privacy Shield.

VAN AREM C.V.
For the processing of our administration and accounting, we use the services of the Van Arem C.V. If personal data are stored with this third party, the third party provides appropriate security measures. This data is stored in the context of a legal obligation.

PAYPAL
We use the Paypal platform to handle a (part of) the payments in our webshop. Paypal processes your name, address, telephone number, e-mail address, identification details and financial account details of those involved. Paypal has taken appropriate technical and organizational measures to protect your personal data. Paypal reserves the right to use your data to further improve the service and to share (anonymized) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Paypals services for which they engage third parties. Paypal does not store your data for longer than is allowed under the legal terms.

KLARNA
We use the Klarna platform to handle a (part of) the payments in our web shop. Klarna processes your name, address and residence details and your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. Klarna will, in the case of an application for a deferred payment (credit facility), share personal information and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Klarna's services for which they engage third parties. Klarna does not store your data for longer than is permitted by the legal terms.

MULTISAFEPAY
We use the MultiSafepay platform to handle (a part of) the payments in our webshop. MultiSafepay processes your name, address and residence details and your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of MultiSafepay's services for which they engage third parties. MultiSafepay does not store your data for longer than is permitted under the legal terms.

AUTOMATICALLY COLLECTED DATA
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.

COOPERATION FOR FISCAL AND CRIMINAL RESEARCH
In some cases, Solar Power Supply may be obliged to share your information in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your data, but will oppose it within the possibilities that the law offers us.

STORAGES PERIODS
We store your data as long as you have an account with us. This means that we keep your customer profile until you indicate that you no longer wish to use our services or delete your account. If you indicate this to us, we will also consider this as a request for forgetting. We keep the information about your purchase in order to answer any questions about the warranty or other questions or complaints about the product.

YOUR RIGHTS
On the basis of applicable Dutch and European legislation, you have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

INSIGHT RIGHT
You always have the right to inspect the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is accepted, we will send you a copy of all data with an overview of the processors who have this data, under the mention of the category under which we have stored this data.

RECTIFICATION RIGHT
You always have the right to alter the data we process that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

RIGHT TO LIMITATION OF PROCESSING
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

RIGHT TO TRANSFERABILITY
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you, processed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all probability, Solar Power Supply will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

RIGHT OF OBJECTION AND OTHER RIGHTS
In certain cases you have the right to object to the processing of your personal data by or on behalf of Solar Power Supply. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies of data that we process or have made available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision making or profiling. Solar Power Supply does not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies

GOOGLE ANALYTICS
Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

LIVECHAT
Through our website, cookies are placed from the company LiveChat. This application is meant to be able to chat with one of our employees in the context of help desk-related services.
We use functional and analytical cookies. The functional cookies are necessary for the proper functioning of the website. For example, they ensure that the information you want is displayed quickly and correctly every time you visit our website. No authorization is required for placing functional cookies. We use the analytical cookies to analyze how often our website is used. If the analytical cookies do not have a major impact on your privacy, permission is not required.
Usually cookies can be managed, edited and deleted via your browser. More information about switching on and off and removing cookies can be found in the instructions and/or using the help function of your browser.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

CONTACT DETAILS

Solar Power Supply

Mailing address:
Marsdiepstraat 174
1784 AT Den Helder

Telephone number:
+31 (0) 223 746038

E-mail:
info@solarpowersupply.nl

Contact person:
Jan Boon

Chamber of Commerce:
Our registration number at the Chamber of Commerce is 37082262

VAT number:
Our VAT number is NL807278257B01

Need advice?

Our customer service is available at
Mon till Fri 07:30 - 16:00
by phone: +44 (0)20 ­3808 9836
During customer serivce opening times, it is possible to chat with an employee.
You can follow us via Facebook but you can also leave us a message. Our customer service provides quick response within opening hours. If you send a message after our opening hours, you will definitely receive a message the next (business) day.
Of course you can also send an email to
customer-service@solarpowersupply.co.uk